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Shipping Policy

Ensuring you receive your purchase.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order. 

 

Be aware that you may experience slight delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

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UK shipping: £3.99

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Northern Ireland, Isle of White, Isle of Man and Scottish Highlands & Islands: £9.99 .

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International shipping Rates and Estimates

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Please check all requirements (import taxes, customs regulations and charges etc) regarding deliveries to countries outside the UK. NeuroAngels Ltd cannot be held responsible for parcels that do not comply with the import regulations of the destination country. 

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Delivery charges for International orders: £12.99.  

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We cannot guarantee a delivery date for overseas orders. As a guide if you have not received your order within 7-15 working days, please contact our Customer Services department.

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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

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If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at Nick@neuroangels.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please supply a house or business address to avoid delays.

Refunds, returns, and exchanges

Our return policy is on the return policy page.

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We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

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In the event that your order arrives damaged in any way, please email us as soon as possible at Nick@neuroangels.com with your order number and a photo of the item’s condition.

 

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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